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HELP FILE
Invoices & Billing
Order Methods / Payment Options
Pricing & Availability
Sales Tax
Turn around Time for Orders
Returns & Exchanges
Order Cancellations
Shipping Destinations
Tracking Your Shipment
Online Security
More Questions?
Invoices & Billing
After checkout, an email will be sent to you
confirming your order and your method of payment. Please use this email receipt
as your official LogoDogz invoice and receipt. If for some reason you need a
hard copy mailed to you just send an email to us at
cs@logodogz.com
and we will be happy to mail you a copy.
Order
Methods / Payment Options
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Order Methods |
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At LogoDogz, we recognize that all of our customers have unique needs. As a
result, we offer you three different ways to order.
1.
Order
Online.
Ordering on-line is a simple and an efficient way of getting your job
completed. This is our preferred method, as the process makes sure all of
the information necessary to complete your order is provided and is entered
as you desired.
3.
Email.
If you choose to send your order via email, simply include all of your
pertinent order information on your email to
sales@logodogz.com. We will process your order immediately and get your
job into production.
4.
Phone.
If you prefer to phone your order in, you can call as toll free at
888-827-8866 and talk to our customer service department.
We
believe we have made the ordering process as user friendly and robust as
possible to allow for all of our customers unique needs. If you have any
comments in these regards we would love to hear your input – just drop us a
note at
cs@logodogz.com. |
Payment Options
We
understand the unique needs of all of our customers so we offer a variety of
payment options to allow each of our customers a choice in how they complete
their online transaction.
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Credit Cards.
We accept Visa, MasterCard, American Express, and Discover. For the security
of all credit card transaction, we screen all credit card orders for potential
fraud so it is important that the billing address you use in the ordering
process matches the billing address of your credit card.
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Payments by Check – Via Mail.
If you prefer to mail your check, please call us at 888-827-8866 to place your
order
Mailing Address For
Purchase Orders or Payments
LogoDogz
Attn: Customer Service
4808 Persimmon Court
Monroe, NC 28110
Pricing & Availability
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Availability.
In the unlikely event an item you have ordered is out of stock, we will
contact you immediately so alternate arrangements can be made.
Sales Tax
Sales tax
is only charged for orders shipped to addresses in the state of North Carolina.
Sales Tax Rates:
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Due
to the custom nature of the work performed we cannot accept returns or
exchanges on merchandise that has been decorated unless the item has been
decorated by us and there is a clear manufactures defect. All requests for
returns must be made within 30 days..
In all cases, please
send us an email to
cs@logodogz.com with the following information: your name, order number,
the items to be returned, and the reason for returning them. We will
promptly review your request and issue you the Return Authorization Number
if warranted. We will then send you a prepaid shipping label for you to
use.
No returns will be accepted without a Return Authorization Number. Orders
returned COD will be rejected without prior authorization.
We
will notify you of your refund via email once we have received and processed
your return. Credits are not processed until the merchandise has been
returned and inspected. Refunds will be credited back to your credit card.
In the event you paid by check or Pay Pal, we will issue you a company check
for your refund.
Once you have received your prepaid shipping label, mark your Return
Authorization Number clearly on the box and ship the package(s) to the
following address:
LogoDogz
Returns Department
4808 Persimmon Court
Monroe, NC 28110
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Because
of the custom nature of the work being performed, we cannot accept cancellations
once we have placed your order into production.
If your
order has not been placed into production you may cancel your order subject to a
restocking fee.
TRACKING YOUR SHIPMENT
We use
the UPS online tools to assist you in tracking your orders. At the time of
shipment UPS will send you a shipping confirmation via email. Simply follow the
instructions in that email and you can track your shipment all the way to your
door.
http://www.ups.com/tracking/tracking.html
ONLINE SECURITY
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The
security of your online purchase is as important to us as it is to you. Our
server software (SSL) is the industry standard and among the best software
available today for secure commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so
that it cannot be read as the information travels over the Internet. Make
sure you are using the 128-bit version of your web browser for maximum
security. |
More Questions?
LogoDogz wants to help
you. Please feel free to contact us via email @
cs@logodogz.com or via phone at 888-827-8866
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